Privacy Policy

Effective Date: 1 January 2025
Last Updated: 1 January 2025

1. Introduction
Welcome to DogtorRx.com, operated by Pet Health Ventures LLC (“Company,” “we,” “us,” or “our”). Your privacy is important to us, and we are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website at https://dogtorrx.com (“Website”).

By using our Website, you consent to the data practices described in this policy.

2. Company & Contact Details

3. Personal Data We Collect
We collect the following personal data from users:

  • Email Newsletter Subscription: First name, Last name, Email address
  • Contact Form Submissions: Full name, Telephone number, Email address
  • Order Processing (Online Store): First name, Last name, Company name (optional), Billing address, Shipping address, Telephone number, Email address

How We Collect Data:

  • User registration (Email newsletter sign-up)
  • Contact form submissions
  • Order form submissions (online store)

4. Purpose of Data Collection
We collect and process personal data for the following purposes:

  • Email marketing: Sending newsletters and promotional offers
  • Customer support: Responding to inquiries and messages
  • Order processing: Managing online store purchases
  • Account creation: Enabling users to create accounts for order tracking

5. Data Storage & Security
We store and protect your data using industry-standard security measures. The following third-party services help us securely store and process user data:

  • Hosting & Storage: Bluehost Inc.
  • Order Processing Plugin: WooCommerce
  • Email Marketing Platform: FluentCRM Pro

We take all reasonable steps to ensure your data is secure and protected from unauthorized access, modification, or loss.

6. Third-Party Sharing
We only share personal data with third-party service providers necessary to process payments and fulfill orders:

  • Payment Processors:
    • Square
    • Apple Pay
    • Google Pay
  • Shipping Provider:
    • USPS (We share shipping address, full name, telephone number, and email address with USPS only for the fulfillment of the delivery.)

We do not sell, trade, or rent users’ personal identification information to others.

7. Cookies & Tracking Technologies
We use cookies and tracking technologies to enhance your browsing experience. This includes:

  • Google Analytics (via MonsterInsights Pro Plugin): Used to monitor and track user activity on the Website.

Users can control cookie settings in their browser and opt out of tracking.

8. User Rights
As a user, you have the right to:

  • Request data deletion
  • Modify personal data
  • Opt out of marketing communications

To exercise these rights, please contact us at privacy@dogtorrx.com.

9. Data Retention
We retain user data for 5 years. After this period, all data is permanently deleted unless required for legal or compliance reasons.

10. Children’s Privacy
Our Website is not intended for children, and we do not knowingly collect personal data from individuals under the age of 18.

11. California Privacy Rights (CCPA Compliance)
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: You may request information about the personal data we collect, use, and disclose.
  • Right to Delete: You may request that we delete your personal data, subject to certain exceptions.
  • Right to Opt-Out: We do not sell personal data. However, if this changes, we will provide a “Do Not Sell My Personal Information” link.
  • Right to Non-Discrimination: Exercising your rights will not result in any discriminatory treatment.

To make a request under CCPA, please contact us at privacy@dogtorrx.com. For verification, we may require proof of identity.

12. Policy Updates
We may update this Privacy Policy from time to time. If we make significant changes, we will notify users via email.

13. Legal Basis for Processing (GDPR Compliance)
We process personal data based on the following legal grounds:

  • Consent: When users subscribe to our newsletter or accept cookies
  • Contract Necessity: When processing orders and delivering products
  • Legal Obligation: When required by law or regulations
  • Legitimate Interest: When improving our services and user experience

14. Contact Us
For any questions or concerns regarding this Privacy Policy, please contact us at privacy@dogtorrx.com.

Thank you for trusting DogtorRx with your personal data!