Return & Refund Policy
Effective Date: 1 January 2025
Last Updated: 1 January 2025
1. General Information
At DogtorRx.com, we strive to ensure customer satisfaction. If you are not completely happy with your purchase, we offer a 60-day return policy. This policy outlines the conditions for returns, refunds, and exchanges.
For any return or refund inquiries, please contact us at shop@dogtorrx.com.
2. Eligibility for Returns
- Returns are accepted within 60 days from the date of purchase.
- Returns are subject to completing the Return Form.
- Products must be in their original packaging.
- Customers must provide proof of purchase (e.g., order confirmation email).
3. Return Process
To initiate a return:
- Contact us at shop@dogtorrx.com with your order details.
- We will provide a Return Form to complete and shipping instructions.
- Ship the product back to the address provided.
- Once received and inspected, we will process the refund.
4. Return Shipping Costs
- Customers are responsible for return shipping costs.
- We recommend using a trackable shipping service as we are not responsible for lost return shipments.
5. Refund Processing
- Refunds will be issued to the original payment method within 7-10 business days after receiving the returned product.
- Shipping charges are non-refundable.
6. Damaged or Incorrect Items
- If you receive a damaged or incorrect item, please contact us within 5 days of delivery with photos of the issue.
- We will replace the damaged or incorrect item at no extra cost.
7. Cancellations
- Orders can be canceled within 24 hours from the time of placing the order for a full refund.
- Once an order has shipped, it must be returned following the standard return process.
8. Policy Updates
We may update this Return & Refund Policy from time to time. Changes will be posted on this page and communicated via a website notice.
9. Contact Us
For any return or refund requests, please contact us at shop@dogtorrx.com.
Thank you for shopping with DogtorRx.com!